What To Do

If you have just lost someone and need help there are three simple steps to follow:


Give us a call whenever you need us. We are available 24/7 on (07) 4957 3248.


You'll find much of what you need right here on our homepage.


Take a look at our Help and Advice section for the answers.

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Our Funeral Home


Mackay Funerals
189 Alfred Street
Mackay QLD 4740

(07) 4957 3248

You can call us 24 hours a day, 7 days a week.

Opening Hours

Mon-Fri: 8.00am-5.00pm
Sat-Sun: By appointment

Our Services

At Mackay Funerals we help bring your family together to arrange a funeral service that truly celebrates and honours the life and values of your loved one.

Our funeral directors are with you every step of the way, keeping you informed and guiding you through the arrangements as much or as little as you need. We can tailor the service, creating a customised funeral that respects, honours and reflects the values and the life that was lived.

Book of Ideas

In the Book of Ideas, funeral directors have shared some of their stories of how families have honoured their loved ones, so that you can draw inspiration for your own funeral arrangements.

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Burial & Cremation Information

When you're organising a funeral service, one of the first decisions will be whether you are organising a burial or a cremation. This choice will directly impact the type of funeral service you will have.

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Prepaid Funerals

Preplanning your funeral makes sense. A prepaid funeral takes the emotional stress off your family, locks in your funeral cost at today’s price, and allows you to plan things your way.

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A repatriation is where a deceased person is moved from one state or one country to another so that final rites can be performed there. Our funeral directors can arrange repatriations interstate and internationally.

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About Us

Mackay Funerals has offered funeral services to the local area since it's humble beginnings in the 1880s. Whether you're looking for a traditional ceremony or a contemporary funeral, we can tailor each to your personal preferences.

Our funeral directors are well-established and connected in the local communities they serve, and proud to uphold the values we believe in: Family, Honour, Trust, Respect, Commitment and Loyalty.

We are proud to uphold the values we believe in: Family, Honour, Trust, Respect, Commitment and Loyalty. 

Values – we all hold them dear. Some drive us, some inspire us and they can say a lot about us.

Help and Advice

Funerals can seem like a complicated affair, and there is a lot to know. That's why we created this help section to make things just a little easier.

We've provided some information about what to expect from each step of the funeral arrangements, from how to plan ahead or what to do when someone passes away, to what you should expect before, during and after a funeral service.

Planning Ahead

Planning a funeral when a loved one dies can be a challenging task, but did you know that a funeral can be planned and paid for ahead of time?

A prepaid funeral is a sensible alternative to funeral insurance or funeral bonds, and could save you money - you pay today's price and ensure the service will be tailored to your needs, wishes and budget.

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When Someone Passes

When someone has passed away and if you've never arranged a funeral before, you might not know what you will need to do when a death has occured.

You'll find more information about what to do when a death occurs, what to expect when meeting your funeral director, the Death Certificate and why funerals matter in this section.

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Before the Service

There is usually some time between making the initial funeral arrangements with your funeral director, and the time of the actual funeral service.

There are a number of things you may wish to consider before the funeral service, such as the choice of day and time, whether you will have a viewing and if you are writing a eulogy.

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After the Service

Once the funeral service is over, it is time to consider the type of memorial you would like for your loved one.

Your options will depend on wheter it was a burial or cremation service.

We also provide information about scattering ashes and resources for coping with grief.

Learn more.